Welcome to Live Support for the Commerce Learning Center!

Live Support, powered by eSkillz, provides access to on-demand support specialists to assist you with the navigation and utilization of your Commerce Learning Center (CLC). We can assist with questions such as login help, course launch and completion assistance, enrollment guidance and much more.

Once you've accessed Live Support chat, you will be instantly greeted by a live support specialist who is ready to assist you anytime.

Single Sign-On Support

Recently DOC transitioned to the OKTA IDMS to support single sign-on into the CLC. For users not in Census, NOAA, USPTO, you must complete the OKTA registration process. You should have received one or more emails during the months of November and December that included OKTA in the subject line, for example “NEW OKTA SINGLE SIGN-ON (SSO) SOLUTION”.
If you missed the registration window or your account is locked out, please contact your Bureau specific IT Service Desk.
Additionally, users may be able to log into CLC via:

Select Specific Support Room

To get started, please select from the drop down menu below.

Census Point of Contacts

Attention: this section is for Census employees only; all other employees please select your bureau from the drop-down menu. Census employees please reach out to your respective support desk for CLC support:

NPC Employees
If you are a Census NPC employee, please contact your applicable support desk:
  • NPC employees, including the Hagerstown and Tucson contact Centers, should contact the NPC Training office for all CLC support via email at NPC.Training.Office@census.gov
Region Office Employees
if you are a Census Regional Office employee, please contact your applicable support desk:
*All other Census employees please select "Census" from the drop-down menu above to connect with Live Support Services (LSS).

Frequently Asked Questions